Contact Us
Got a question about one of the casinos we cover, spotted something that needs updating, or want to flag an issue with a listing? This page explains how to reach the Non Gamstop Casino team and what we can help with.
How to reach us
The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of working days, though it can take a little longer during busy periods. Please include as much detail as possible — the name of the casino, the page you were reading, or a screenshot if relevant — so we can look into it properly.
What we can and can't help with
We're an independent review site, not a casino operator, payment provider or licensing body. That means there are limits to what we can do, but plenty we're happy to assist with:
- Review accuracy: if something on a review looks out of date — a bonus term, a rating, a rank position — let us know and we'll check it against the operator's current terms.
- Site feedback: suggestions on how we present comparisons, tables or rankings are always welcome.
- General questions: queries about how casinos not on Gamstop work, how our ranking process runs, or how self-exclusion schemes operate.
- Account or payment disputes: we can't intervene in disputes between you and a casino, resolve withdrawal delays, or process refunds — those matters sit with the operator itself, and where relevant, with the licensing authority under which that brand operates.
- Personal gambling advice: we're not a support service. If gambling is causing you difficulty, our Responsible Gambling page has information on where to find independent support.
Before you get in touch
A few common questions are already answered elsewhere on the site, so you may find a faster answer there:
- For our current list of ranked brands and how they compare on bonuses, games and payment methods, see Non GamStop Casinos 2026 - Best Online Casinos UK.
- For details on who writes and reviews our content, and how the site is run, visit About Us.
- For the terms governing use of this site, see Terms and Conditions.
Reporting an issue with a listed casino
If you've had a specific problem with a brand featured on this site — a bonus that didn't apply as described, slow support, or anything else worth flagging — tell us about it. We use reader feedback alongside our own research when we periodically re-check the sites we list, and persistent complaints about a brand's terms or conduct do factor into whether it stays on the page.
A note on our ranking process
We're sometimes asked whether contacting us can change where a brand sits on the list. It can't. Positions are set by our own research into things like licensing jurisdiction, game range, payment options and the fairness of welcome offers — commission from any operator never buys a higher rank. If you disagree with a placement, we're happy to hear the reasoning and review it, but changes are only made on editorial grounds.
Age and eligibility reminder
This site and the casinos it reviews are intended for adults aged 18 and over. If you're contacting us on behalf of someone under that age, or with concerns about underage access to gambling sites, please say so clearly in your message so we can prioritise it.